Lloyds and Halifax users locked out following NatWest issues

NatWest, Lloyds and Halifax customers are locked out of banking mobile app and online accounts as systems crashLloyds and Halifax users are reporting problems accessing their mobile banking Natwest and RBS online banking services were not working this morning Complaints poured in on social media of people unable to access their accounts Website Down Detector revealed reports of…


NatWest, Lloyds and Halifax customers are locked out of banking mobile app and online accounts as systems crash

  • Lloyds and Halifax users are reporting problems accessing their mobile banking 
  • Natwest and RBS online banking services were not working this morning 
  • Complaints poured in on social media of people unable to access their accounts 
  • Website Down Detector revealed reports of the services not functioning   

Lloyds and Halifax have been locked out of their accounts after NatWest and RBS users suffered similar problems earlier today.  

Website Down Detector revealed there were 1,272 reports of problems with Halifax at the problem’s peak just before 11am, and 667 for Lloyds at around the same time.

Lloyds and Halifax both had ‘planned maintenance’ on internet banking, tablet and mobile apps from 11pm yesterday to 5am today. 

Social media users voiced their concerns, with tweets reading ‘Lloyds Bank already delaying my day! The app doesn’t work’, and ‘Is the app down #Halifax’. 

Pictured: Website Down Detector revealed a peak of 1,272 issues were reported just before 11am

Pictured: Website Down Detector revealed a peak of 1,272 issues were reported just before 11am

Pictured: A heat map of the reported issues with Lloyds online banking applications today

Pictured: A heat map of the reported issues with Lloyds online banking applications today

Pictured: Social media users complain of issues using Lloyds Bank's online banking services

Pictured: Social media users complain of issues using Lloyds Bank’s online banking services

A spokesperson for Lloyds Banking Group told MailOnline: ‘We know some of our customers are having issues with internet banking. 

‘We’re sorry for this and are working to have it back to normal soon.’ 

Natwest and RBS banking services crashed this morning, locking hundreds of people out of their accounts. 

Complaints poured in on social media that users cannot log in, check their balance or transfer funds. 

Website Down Detector reported that the apps look to have crashed for customers across England – with 81 reports of problems for RBS at its peak just before 8am, and 280 for Natwest at roughly the same time.  

Problems for NatWest and RBS users died down after the initial burst of complaints, before thousands of users reported problems with Lloyds and Halifax at around 10am.  

Pictured: Down Detector revealed there were 667 reported issues with Lloyds at the problem's peak

Pictured: Down Detector revealed there were 667 reported issues with Lloyds at the problem’s peak

Pictured: Reports of problems for Natwest users earlier this morning, as mapped by website Down Detector

Pictured: Reports of problems for Natwest users earlier this morning, as mapped by website Down Detector

Website Down Detector revealed that the apps had crashed for customers across England - with 81 reports of problems for RBS at its peak just before 8am, and 280 for Natwest at roughly the same time

Website Down Detector revealed that the apps had crashed for customers across England – with 81 reports of problems for RBS at its peak just before 8am, and 280 for Natwest at roughly the same time

Social media users tweeted that they were locked out of their accounts this morning

Social media users tweeted that they were locked out of their accounts this morning

One Twitter user had complained: ‘@NatWest_Help Is it just me or is #OnlineBanking down this morning, I could log on 20 minutes ago, but now the page is unavailable?’ 

Another said: ‘@NatWest_Help online banking site down, is this likely to be resolved soon?’

A third had said: ‘Natwest online banking down been trying for last half hour to log on and can’t very annoying!’

Pictured: Twitter users complain of not being able to access their accounts this morning

Pictured: Twitter users complain of not being able to access their accounts this morning

Several users reported not being able to access their accounts with Natwest this morning

Several users reported not being able to access their accounts with Natwest this morning

Natwest responded to the tweet, saying: ‘Hi there. I’m sorry you’re experiencing issues. We are looking into this now. ST’ 

Tweeting at RBS, one user said: ‘@RBS_Help I’m trying to log into the app but it just says ‘logging in…’ for ages and nothing happens. Is it down?’

Three other users replied saying they were experiencing the same issue. 

RBS responded to the thread, saying: ‘Sorry you’re experiencing issues, we are looking into this.’

The Twitter user later said the issue had been fixed, and RBS apologised.  

A NatWest spokesperson told MailOnline: ‘A small number of customers may have experienced problems accessing mobile and online banking for a short period this morning. 

‘All services are back up and running as normal. We apologise for any inconvenience this caused.’

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NatWest customers are locked out of banking mobile app and online accounts as systems crash 

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