Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end users a way to communicate about and track technical issues and questions.
Most ticketing systems targeted towards IT also provide asset management to help you track all the hardware and software deployed to users in the organization, and some even provide remote monitoring, management, and patching capabilities — especially welcome in our new work-from-home world.
With many free tools available, there’s no reason not to use IT ticketing software. If you don’t already have a help desk product or are wanting to find another, consider the free options I discuss here. Most are limited-functionality free editions of for-pay products that make it easy to step up to a paid plan as your business grows, but there are some totally free services as well.
ManageEngine ServiceDesk Plus
ManageEngine provides a help desk tool with IT management features called ServiceDesk Plus, available via the cloud or on-premises. The free edition, however, is offered only for on-premises deployment and can be installed on Windows and Linux machines.