Nation’s Leading Drive-Thru Coffee Chain Partners with Best-In-Class CX Technology Platform to Further Deliver on Brand Promise
New York City, NY (RestaurantNews.com) Tattle, the industry-leading all-in-one, AI-driven guest feedback and CX management platform that helps restaurant brands maximize guest satisfaction and revenue, today announced that Scooter’s Coffee® will leverage Tattle to measure omni-channel guest sentiment and advance operational excellence across its rapidly expanding network.
Founded in 1998 by Don and Linda Eckles in Bellevue, Nebraska, Scooter’s Coffee has grown to become one of the nation’s largest drive-thru coffee chains with over 900 locations across 32 states. With a deliberate focus on delivering amazing customer service and speed in the drive-thru, Scooter’s Coffee has built its success on an unwavering commitment to its core values of Integrity, LOVE, Humility, and Courage, along with its brand promise: “Amazing People, Amazing Drinks…Amazingly Fast!®”
Through the Tattle partnership, the entire Scooter’s Coffee system, including Support Center leadership, franchisees, and store managers will be equipped to automatically and privately survey guests after each visit, gaining deeper visibility into performance across critical operational categories including Beverage Quality, Speed of Service, Hospitality, and Accuracy, along with their underlying factors such as Flavor, Temperature, and Friendliness. By unifying guest feedback, online reviews, and operational insights into one comprehensive platform, Tattle enables Scooter’s Coffee to continue innovating specialty beverages, refining existing menu items, and optimizing offerings based on genuine guest preferences. The extensive guest feedback data powers Tattle’s proprietary AI algorithms, ”AI Coach”, which generate monthly objectives and strategic action items for each location that best enhance guest satisfaction and drive revenue while maintaining complete alignment with Scooter’s Coffee’s brand standards and operational excellence.
Scooter’s Coffee operators will also gain real-time guest recovery capabilities, centralized management of all online reviews, detailed beverage-level analytics, “contact us” forms, location performance benchmarking, and access to additional tools within Tattle’s integrated platform.
“At Scooter’s Coffee, our brand promise has always put people first, and that extends to understanding what our guests love and how we can continue exceeding their expectations,” said Michelle Wickham, Vice President of Operations at Scooter’s Coffee. “Partnering with Tattle empowers our franchisees and store teams with real-time insights that help us deliver on our commitment to speed, quality, and genuine experiences at every touchpoint. This partnership is about taking what already makes us special and making it even stronger.”
Tattle is an AI-driven customer feedback technology platform built with an open API that simplifies the guest feedback process and serves as the all-in-one solution for restaurant CX management. Using proprietary AI algorithms, Tattle measures satisfaction across all ordering channels and provides recommendations for high-impact enhancements to operational areas across restaurant locations to maximize guest satisfaction.
Additional Tattle integration benefits include:
- Omni-channel guest satisfaction measurement
- Reputation management including managing and responding to all online reviews from Google, Yelp, Uber Eats, DoorDash and other platforms within one unified dashboard, with proven ratings increases across review platforms
- Incident Management System for recovering 1 in 3 guests with email templates and automation
- In-depth menu item-level feedback for optimizing beverages, limited-time offers, recipes, and operational execution
- Single Location Dashboard providing Store Managers and franchisees with location-specific insights and actionable intelligence
- AI Coach for personalized guidance and recommendations of high-impact operational categories for enhancement across each location
- Contact Forms for seamless guest communication and inquiry management
- 10% average guest feedback penetration and a 94.7% survey completion rate
“Tattle is on a mission to revolutionize how restaurants manage their CX, operations and guest feedback,” said Alex Beltrani, founder and CEO of Tattle. “We’re excited to partner with Scooter’s Coffee, a brand experiencing remarkable growth while staying true to its founding principles. Their dedication to putting amazing people first, delivering exceptional beverages, and maintaining blazing-fast service makes them an ideal partner as we continue pushing the boundaries of what’s possible in operational CX for the hospitality industry.”
About Tattle
Tattle is the leading feedback and guest experience platform built for multi-unit hospitality brands. By seamlessly integrating with the restaurant technology ecosystem, Tattle connects brands with their guests at every touchpoint of the guest journey. Tattle’s AI can instantly translate guest feedback across all ordering channels to generate location-specific action items, and empowers operations, marketing, and training teams to drive measurable enhancements in guest satisfaction and revenue. Currently Tattle is active at over 15,000 restaurant locations, including hallmark brands such as Chili’s, CAVA, Hooters, Freddy’s, Sonny’s BBQ, Mellow Mushroom and more. For more information, visit Get.TattleApp.com.
About Scooter’s Coffee
Founded in 1998 by Don and Linda Eckles in Bellevue, Nebraska, Scooter’s Coffee now has more than 900 locations across 32 states. Headquartered in Omaha, Nebraska, Scooter’s Coffee roasts only the finest coffee beans and specializes in espresso and caffeinated drinks like the signature Caramelicious, along with Red Bull® Infusions, slow-steeped cold brew, kids options, fruit smoothies, fresh-baked pastries, breakfast options, and more – all served fast and friendly through drive-thru kiosks and coffeehouses. The company’s success is built on its commitment to core values of Integrity, Love, Humility, and Courage, and its brand promise: “Amazing People, Amazing Drinks…Amazingly Fast!®” This promise represents Scooter’s business origins and reflects a steady commitment to providing an unforgettable experience to loyal and new customers. For more information, visit ScootersCoffee.com.
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