Mudflap has opened a remote customer support role for an Overnight Customer Support Team Lead. The position is available as of October 23, 2026. Source: ratracerebellion.com.
About Mudflap
Mudflap is a dynamic company transforming the U.S. trucking industry—a $800 billion sector vital to the economy. It offers market-leading payment solutions that help truckers cut fuel costs, their biggest expense.
Mudflap connects independent truckers with fuel stop partners. This creates a mutual benefit: truckers save money, and fuel providers gain new customers through real-time access.
Role Overview
The Overnight Customer Support Team Lead manages a remote team during overnight hours. This role suits those with leadership experience and a passion for customer service in fast-paced, time-sensitive settings.
Key Responsibilities
- Lead a team of customer support agents during overnight shifts to maintain consistent service quality
- Monitor live customer interactions to spot issues and improve response times
- Give regular feedback and coaching to agents, promoting ongoing team growth
- Track key metrics like resolution time, satisfaction, and first-contact resolution to measure performance
- Work with product and operations teams to improve support processes and user experience
Required Experience
You need at least three years of leadership experience in a customer-facing role. A degree is not required.
You must be skilled with tools like Zendesk or Intercom. Strong written and verbal communication skills are essential for managing teams under pressure.
Compensation and Benefits
This full-time remote role pays $60,000 to $70,000 annually. It allows flexible scheduling, especially for overnight shifts that match trucker activity patterns.
How to Apply
Apply directly on the Mudflap job page through their Applicant Tracking System (ATS).
Make sure your resume includes the keywords ‘Customer Support,’ ‘Team Lead,’ and ‘Overnight’ in relevant sections. Mentioning Zendesk experience is especially valuable.
Important note: Rat Race Rebellion does not participate in hiring. We only share vetted job opportunities.
For similar roles, consider the Remote Customer Experience Specialist role. Alternatively, explore Amazon’s remote technical care role or CVS’ weekend patient care role.
This role shows a growing trend in remote work. Companies now offer flexible hours to match industry rhythms and employee availability. Mudflap’s model proves remote support can be both practical and impactful.
Sources & further reading
Featured image: Mudflap Customer Support Team Lead Featured Opportunity. Via original publisher. Image source
